Refund policy

Credit-pack refund supplement (2026-10-19)
One-time credit packs also follow this policy's payment and delivery investigation process and mandatory consumer rights. A refund is separate from renewal cancellation. After the provider confirms a refund, the cumulative refunded proportion of that pack's paid price is reclaimed from its corresponding credits, rounded up. Spent or held credits require support review; new credit generation pauses during reconciliation while accepted tasks continue settling. Wallet balances are not made negative. A pack refund does not change a membership tier or revoke unrelated orders or subscription entitlements.

Membership and credit generation (2026-10-19)
This policy covers monthly memberships and historical one-time digital orders. Membership generation uses credits and does not follow the preview-before-purchase process below, which applies only to historical original orders. Contact support to investigate duplicate charges, missing credits or entitlements after payment, delivery failures or other performance problems. We check payment, balance and task records and first repair entitlements or delivery. If confirmed delivery remains impossible, refunds are handled for the affected payment or undelivered part, subject to applicable law and payment-provider rules. Mandatory consumer rights are not excluded.
Cancel renewal through your account; cancellation is not a refund request. Paid access lasts through its paid-through date and unused credits remain. Confirmed refunds reclaim the cumulative refunded proportion of that period's image and video allowances, each rounded up. Spent credits and credits held by running tasks need support review. New credit generation pauses during reconciliation; accepted tasks continue settling and wallet balances are not made negative. A membership refund does not revoke unrelated historical original orders.
Confirmed generation failures return held credits. Unconfirmed provider results remain held while the original task is checked, without duplicate generation. Returning credits is not a payment-card refund. AI results are uncertain; unlimited free remakes or an automatic satisfaction guarantee are not offered. You can still report quality problems that could not reasonably be identified in a preview and exercise statutory rights. Provide an order, subscription or task ID and a description; do not send full card numbers, passwords, verification codes, API keys or original photos.

Historical one-time original orders (sections 1–5 below)
1. Preview before purchasing
Before paying, check the person's appearance, pet markings, pose, gaze and composition, and buy only a work you approve. AI results may contain detail differences; story examples do not represent the final result. Payment purchases the selected works' digital files and photo-card creation and download permissions, not unlimited generation or a satisfaction guarantee.

2. Problems eligible for review
Contact support about duplicate charges, a work remaining locked after successful payment, damaged downloads, delivery that differs from the selected work or other problems affecting normal use. We check order and delivery records and prioritize repairing download access or delivering the correct file. If delivery remains impossible after verification, a refund is handled for the affected order or undelivered portion. Problems with three-portrait bundles may be handled according to the specific affected works.

3. How to request help
Use the support email published on this page and provide the order ID, payment date, a description and necessary screenshots. Reporting within seven days of purchase is recommended to help investigation; this does not restrict statutory request periods or consumer rights. Do not send full card numbers, passwords, verification codes or API keys. If payment is still processing, first use Check payment on the order to avoid duplicate payment.

4. Appearance issues and new generations
Works correctly delivered as previewed do not include unconditional refunds or unlimited free redraws. Describe quality issues that could not reasonably be identified in the preview; they will be considered in light of actual delivery. A new generation is a separate work and does not automatically replace a purchase or constitute a refund or free compensation. Applicable law or payment-provider rules take precedence where required.

5. Refund timing and permissions
Confirmed refunds are processed by the payment provider for that order. Arrival time depends on that provider and the card issuer. Download access to affected works may be suspended or revoked during refunds, payment reversals or disputes. Other paid, unaffected orders retain their permissions.